Maintenance Questions

• Do you replace light bulbs?
  Yes, please call are office at (281.727.3700).

• Do you change A/C filters?
  Yes, twice a year. The office also keeps additional filters in the office so that you may change them more frequently if you choose.

• Can I use a drain cleaner (like Drano) in my bathtub when it gets clogged up?
  We don't recommend this, please call our office.

• My disposal has an odor, can it be replaced?
  Make sure that you are running cold water when in use. Also, make sure that it is free of food. **Housekeeping hint: drop in small pieces of ice with running water will keep the blades sharp and help reduce food odors.

• When I turned the heater on for the first time this season there was an odor. When the heater has not been used in a while it often has a slight odor.  If the odor persists longer than an hour, contact our office.

• Can we install our own light fixtures and fans?
  Please contact the business manager at your community.

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Leasing Questions

• How many days ahead of time do I need to give notice if I intend to move out?
  Your lease contract requires a 30-day written notice of intent to vacate. Please call the leasing office if you have any questions about your lease.

• If I move out, but my roommate stays, do I get any of the deposit refunded?
  No, the original deposit payment was made to lease your apartment and must remain with the account.  Deposits may not be divided.  When the apartment is vacated by all lessees, the deposit may be refunded at that time.  Make sure you provide us a forwarding address.

• Can I park under the covered spaces?
  Covered parking spaces are  available by reservation only.  The carports are currently leasing for $25.00 per month. Call your community leasing office for additional information.

• Will my rent increase when my lease is up?
  There is the possibility of a rent increase. This is due to periodic market changes, we do try to keep our rents as competitive as possible within the surrounding area.

• Do I have to give notice in writing?
  Yes, you need to provide a minimum of a 30 written notice. This is to protect your rights as a renter and make the transition as painless as possible.

• Do I have to write separate checks for my rent and utilities?
  One check for everything is preferred.

• Can someone sign for my packages?
  Our staff does provide a courtesy service to sign for packages.  The package delivery company is responsible for notifying you when a package arrives for you.  Please feel free to contact your community office if you would like to verify a delivery.  Due to the limited space available for storing parcels, please retrieve your deliveries as soon as possible.

• Do we need to contact utility companies?
  The Mandolin is located within the MUD230 district.  The resident pays a flat fee of $15.00 per month for water only, to be paid each month with rental payment.  Please contact Reliant Energy for electric service and Optel for cable service.  Please contact the leasing office for further details.

• Will you give my key or entry to my apartment to a person if I ok it?
  Yes, you must provide written authorization to your management office. We provide key authorization forms in the office.

• When is rent due?
  Rent is due the 1st day of the month and considered late after 8:00 a.m. on the 4th day of each month.

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Payment Questions

• Do I have to pay back concessions should I move out before my lease expires?
  Yes, if you are in your initial lease term and concessions were offered, you must pay back any concessions or discounts given upon move in.  In addition, you would be responsible for a termination fee and accelerated rent.  Contact your community office for additional information. 

• If I transfer within The Mandolin, can I use the same deposit?
  Yes, provided that there are no charges for cleaning and/or damages in your original apartment.  Your deposit may be transferred to your new apartment unless it was applied to charges.  In that case, you would need to pay a new deposit.

• Can I pay my rent with a credit card?
  At this time, we do not accept credit card payments.

• If I am on a "cash only" basis why must I pay with a cashier's check or money order?
  It is for your protection that we do not accept cash.

• May I pay the deposit and application fee on the same check?
  No, we require separate checks due to the application payment being deposited immediately. Upon application approval the deposit check will then be deposited.

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